Do you have questions about shipping, our products, or other topics? On this page, you'll find helpful answers to frequently asked questions. If you still need help, you can ask your questions or report a vulnerability at the bottom of the form. We're ready to help you quickly!
Report Vulnerability
We attach great importance to the security of our services
and the protection of our users. Should you discover a vulnerability or notice suspicious activity, such as receiving unusual
If you receive emails from Noa Verde, please do so as soon as possible.
to report to us.
To report a vulnerability or suspicious activity, please follow these steps:
1. Describe the problem or activity in as much detail as possible
possible.
2. Add relevant information, such as examples of
suspicious emails, including attachments or headers, if available.
4. Send your report to us via info@noaverde.com
We thoroughly investigate all reports and take appropriate action to ensure the security of our services and users.
Your help is greatly appreciated and contributes to a safer digital environment for everyone.
We strive to deliver your order as quickly as possible. We understand how important it is to receive your package on time and do everything we can to make this process as efficient as possible.
The expected delivery time of our packages is between 3 and 7 working days, depending on the availability of the products and the
shipping location. If there is any unexpected delay, we will notify you promptly.
We appreciate your patience and trust in us and assure you that we remain committed to fast and reliable delivery.
We have a 14 day return policy. This means
that you have 14 days after receiving your item to request a return.
to ask.
To be eligible for a return, you must
item must be in the same condition as you received it, not worn or
unused, with labels, and in the original packaging. You also need the receipt or
proof of purchase is required.
To initiate a return, we kindly request that you
contact us via info@noaverde.com or the following
complete and send the contact form.
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package.
Items returned to us without a return request will not be accepted.
For questions regarding returns, you can contact us at any time at info@noaverde.com .
Do you have any questions that aren't answered on our website or in our FAQ section? Please don't hesitate to contact us. We're here to help you as best we can.
You can easily send your question to the contact form shown below.
Please provide as much relevant information as possible so we can help you quickly and
We can provide efficient support. Our team aims to answer your question within 24 hours.